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loyalty

Episode 383: Why Customer Experience is Vital w/Marylin DeLaHoz

There’s a lot of information and instruction available on how to find new clients, but not so much on how to keep those clients after their first experience with you. How can you retain people’s business and keep them in your database? What would you need to invest to maintain a relationship with them? On …

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Episode 10: Touching People’s Lives and Growing Your Business Through Gratitude w/ John Israel

Showing gratitude changes lives, and it could change your business as well. What is genuine gratitude, and how do we show it? Why do people care about our “why”? How can sending cards grow your business? In this episode, John Israel talks about how he made showing gratitude central to his business.   People don’t …

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